Complete Management Services Ltd is the data controller responsible for your data. We may need to collect, store, retain and use your personal data.

How we collect your information

We collect your information when you complete our online forms, corresponding with us on the telephone or by email. We collect data we obtain using cookies on our website. The information we collect includes your name, address, email address, payment card details, geographical location, duration of visits, links accessed and pages visited.

What we do with your information

• We use your information to administer and maintain accurate client records and to carry out our obligations of any contracts we enter into with you.
• To provide you with information about any services you have requested.
• To send you details of any other services we provide that we feel you might be interested in.

In accordance with the provisions of the European Union General Data Protection Regulation (GDPR) any personal data we hold about you will comply with the principles of the data protection law.

• We will use your Personal data lawfully, transparently and only collect it for relevant and valid purposes.
• Personal data will be obtained for only one or more specified and lawful purpose.
• The personal data we collect will be relevant and adequate for the purpose.
• Your personal data will be accurate and kept up to date.
• Your personal data will only be kept for as long as is necessary.
• Your personal data will be protected by organisational procedures to help prevent unauthorised processing, loss, damage or destruction.
• All personal data will be destroyed securely.
• Personal data will be dealt with correctly whether in paper form, electronically or held on a computer.
• Personal data will not be transferred to a country outside the European Economic area without appropriate safeguards in place.
• If we need to process sensitive data which includes race, ethnic origin, genetics, biometrics, health, sexual orientation or criminal records, we will only do so with your written consent except if it is required in accordance with our employment or lawful rights and obligations.

Who we share your information with

Your personal data will be treated as strictly confidential. Only people who have a need to know and are authorised to use the personal data can access it. Your personal data will only be shared with third parties with your consent.

What are your rights regarding your personal data

• You have the right at any time to request a copy of any personal data we hold on you unless it is subject to an exemption under GDPR. You can also withdraw your consent to the processing.
• You can request that your personal data is corrected if it is inaccurate.
• You can request for your personal data to be erased if it is no longer necessary for us to keep it.
• You have the right to lodge a complaint with the Information Commissioners Office.

For EU data protection purposes we are registered with the ICO (Information Commissioners Office) https://ico.org.uk/. If you require any further information regarding this privacy notice please contact us at Complete Management Services Ltd, North House 2, Ground floor office, Bond Avenue, Mount Farm, Bletchley, Milton Keynes, MK1 1SW. 01908 642999 email: info@comp-management.com.

Produced May 2019
Review Date May 2020